Privacy Policy for Green Eats
Last Updated: September 15, 2024
Welcome to Green Eats (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”). Please read this policy carefully to understand our practices regarding your personal data.
1. Introduction
Green Eats provides meal planning and delivery services aimed at students living in hostels, busy families, and office employees. Our mission is to offer healthy, homemade meals prepared by professional chefs, delivered to your doorstep on a weekly or monthly basis. This Privacy Policy explains how we collect, use, and protect your personal information when you access and use our Service.
2. Information We Collect
We collect various types of information to provide and improve our Service to you.
a. Personal Information
- Contact Details: Name, email address, phone number, and delivery
- Account Information: Username, password, and other
- Payment Information: Credit/debit card details, billing address, and transaction
b. Meal Preferences and Orders
- Preferences: Dietary restrictions, meal preferences, and favorite
- Orders: Details of your meal plans, order history, delivery schedules, and special
c. Usage Data
- Interaction Data: Information on how you navigate and interact with our app and
- Device Information: Device type, operating system, browser type, and IP
- Log Data: Server logs, access times, and pages
d. Communication Data
- Customer Support: Records of your communications with our support team, including emails, chat logs, and phone call
3. How We Use Your Information
We use the collected information for various purposes:
- Service Delivery: To process and fulfill your orders, manage your account, and provide customer
- Personalization: To tailor meal recommendations, offers, and promotions based on your preferences and order
- Communication: To send you updates, newsletters, promotional materials, and respond to your
- Improvement of Services: To analyze usage patterns, troubleshoot issues, and enhance the functionality and user experience of our
- Security: To protect against unauthorized access, fraud, and other malicious
- Compliance: To comply with legal obligations and enforce our terms and
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
a. With Service Providers
We may share your information with third-party service providers who assist us in operating our Service, such as payment processors, delivery partners, and IT service providers. These partners are obligated to protect your information and use it solely for the purposes of providing services to us.
b. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information.
c. Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
d. Protecting Rights and Safety
We may disclose your information to protect our rights, privacy, safety, or property, and that of our users and others. This includes enforcing our Terms of Service, responding to claims, and preventing illegal activities.
e. Aggregated and Anonymized Data
We may share aggregated or anonymized data that does not directly identify you for various purposes, including research, analysis, and publication.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information:
- Encryption: We use encryption technologies (such as SSL/TLS) to protect data transmitted between your device and our
- Secure Storage: Personal and payment information is stored securely with access limited to authorized
- Regular Audits: We conduct regular security assessments and audits to identify and mitigate potential
- Access Controls: Strict access controls are in place to ensure that only authorized employees and service providers can access your
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information:
a. Access and Correction
You can access and update your personal information by logging into your account and modifying your profile settings. If you need assistance, please contact our support team
b. Deletion
You have the to request the deletion of your personal information. To do so, please contact us using the information provided below. We will respond to your request in accordance with applicable laws.
c. Opt-Out
You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in such emails or by adjusting your communication preferences in your account settings.
d. Data Portability
You can request a copy of your personal data in a structured, machine-readable format. Please contact us to initiate this process.
e. Consent Withdrawal
If you have provided consent for certain data processing activities, you can withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Service:
a. Types of Cookies We Use
- Essential Cookies: Necessary for the operation of our
- Performance Cookies: Help us understand how users interact with our Service by collecting and reporting information
- Functionality Cookies: Enable the Service to provide enhanced functionality and
- Advertising Cookies: Used to deliver relevant advertisements to
b. Managing Cookies
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our Service.
c. Other Tracking Technologies
We may use web beacons, pixel tags, and other tracking technologies to collect information about your browsing activities on our Service and other websites.
8. Children’s Privacy
Our Service is intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 1656, we will take steps to delete such information promptly.
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.
10. Third-Party Links
Our Service may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “Last Updated” date at the top of this policy. We will notify you of significant changes by sending a notice to your registered email address or by posting a prominent notice on our Service.
Your continued use of the Service after the changes become effective constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Green Eats
Email: support@greeneats.pk
Phone: +92 (339) 2200008
Address: Takhleeq Business Incubator, University of Central Punjab, Khayaban–e–Jinnah Road, Lahore.
By using Green Eats, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. We are committed to safeguarding your personal information and providing a secure and enjoyable experience with our Service.