Privacy Policy for Green Eats

Last Updated: September 15, 2024

Welcome to Green Eats (“we,” “our,” “us”). We are committed to protecting your privacy and

ensuring that your personal information is handled in a safe and responsible manner. This

Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you

use our mobile application and website (collectively, the “Service”). Please read this policy

carefully to understand our practices regarding your personal data.

1. Introduction

Green Eats provides meal planning and delivery services aimed at students living in hostels,

busy families, and office employees. Our mission is to offer healthy, homemade meals prepared

by professional chefs, delivered to your doorstep on a weekly or monthly basis. This Privacy

Policy explains how we collect, use, and protect your personal information when you access

and use our Service.

2. Information We Collect

We collect various types of information to provide and improve our Service to you.

a. Personal Information

● Contact Details: Name, email address, phone number, and delivery address.

● Account Information: Username, password, and other credentials.

● Payment Information: Credit/debit card details, billing address, and transaction history.

b. Meal Preferences and Orders

● Preferences: Dietary restrictions, meal preferences, and favorite cuisines.

● Orders: Details of your meal plans, order history, delivery schedules, and special

instructions.

c. Usage Data

● Interaction Data: Information on how you navigate and interact with our app and

website.

● Device Information: Device type, operating system, browser type, and IP address.

● Log Data: Server logs, access times, and pages viewed.

d. Communication Data

● Customer Support: Records of your communications with our support team, including

emails, chat logs, and phone call transcripts.

3. How We Use Your Information

We use the collected information for various purposes:

● Service Delivery: To process and fulfill your orders, manage your account, and provide

customer support.

● Personalization: To tailor meal recommendations, offers, and promotions based on your

preferences and order history.

● Communication: To send you updates, newsletters, promotional materials, and respond

to your inquiries.

● Improvement of Services: To analyze usage patterns, troubleshoot issues, and

enhance the functionality and user experience of our Service.

● Security: To protect against unauthorized access, fraud, and other malicious activities.

● Compliance: To comply with legal obligations and enforce our terms and policies.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

a. With Service Providers

We may share your information with third-party service providers who assist us in operating our

Service, such as payment processors, delivery partners, and IT service providers. These

partners are obligated to protect your information and use it solely for the purposes of providing

services to us.

b. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information

may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice

on our Service of any change in ownership or uses of your personal information.

c. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by

public authorities, such as a court or government agency.

d. Protecting Rights and Safety

We may disclose your information to protect our rights, privacy, safety, or property, and that of

our users and others. This includes enforcing our Terms of Service, responding to claims, and

preventing illegal activities.

e. Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not directly identify you for various

purposes, including research, analysis, and publication.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal

information:

● Encryption: We use encryption technologies (such as SSL/TLS) to protect data

transmitted between your device and our servers.

● Secure Storage: Personal and payment information is stored securely with access

limited to authorized personnel.

● Regular Audits: We conduct regular security assessments and audits to identify and

mitigate potential vulnerabilities.

● Access Controls: Strict access controls are in place to ensure that only authorized

employees and service providers can access your information.

Despite these measures, no method of transmission over the internet or electronic storage is

100% secure. While we strive to use commercially acceptable means to protect your personal

information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information:

a. Access and Correction

You can access and update your personal information by logging into your account and

modifying your profile settings. If you need assistance, please contact our support team.

b. Deletion

You have the right to request the deletion of your personal information. To do so, please contact

us using the information provided below. We will respond to your request in accordance with

applicable laws.

c. Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe

instructions included in such emails or by adjusting your communication preferences in your

account settings.

d. Data Portability

You can request a copy of your personal data in a structured, machine-readable format. Please

contact us to initiate this process.

e. Consent Withdrawal

If you have provided consent for certain data processing activities, you can withdraw your

consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of

processing based on consent before its withdrawal.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service:

a. Types of Cookies We Use

● Essential Cookies: Necessary for the operation of our Service.

● Performance Cookies: Help us understand how users interact with our Service by

collecting and reporting information anonymously.

● Functionality Cookies: Enable the Service to provide enhanced functionality and

personalization.

● Advertising Cookies: Used to deliver relevant advertisements to you.

b. Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow

you to refuse or delete cookies. However, disabling certain cookies may affect the functionality

of our Service.

c. Other Tracking Technologies

We may use web beacons, pixel tags, and other tracking technologies to collect information

about your browsing activities on our Service and other websites.

8. Children’s Privacy

Our Service is intended for users who are at least 13 years old. We do not knowingly collect

personal information from children under 13. If we become aware that we have inadvertently

collected personal information from a child under 1656, we will take steps to delete such

information promptly.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country

of residence. By using our Service, you consent to the transfer of your information to countries

that may have different data protection laws. We take appropriate measures to ensure that your

data is treated securely and in accordance with this Privacy Policy.

10. Third-Party Links

Our Service may contain links to third-party websites and services that are not operated by us.

We are not responsible for the privacy practices or content of these third parties. We encourage

you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for

other operational, legal, or regulatory reasons. When we make changes, we will revise the “Last

Updated” date at the top of this policy. We will notify you of significant changes by sending a

notice to your registered email address or by posting a prominent notice on our Service.

Your continued use of the Service after the changes become effective constitutes your

acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data

practices, please contact us at:

Green Eats

Email: support@greeneats.pk

Phone: +92 (339) 2200008

Address: Takhleeq Business Incubator, University of Central Punjab, Khayaban-e-Jinnah Road,

Lahore

By using Green Eats, you acknowledge that you have read and understood this Privacy Policy

and agree to its terms. We are committed to safeguarding your personal information and

providing a secure and enjoyable experience with our Service.