Welcome to the Green Eats FAQ section!
We’ve compiled answers to the most common questions to help you navigate our service. If you still have questions, feel free to contact our support team.
Q: What is Green Eats?
A: Green Eats is a meal plan delivery service offering healthy, homemade meals prepared by professional chefs. We deliver weekly or monthly subscription plans to busy families, students, and office employees in Lahore.
Q: Where do you deliver?
A: Currently, we deliver to Johar Town and nearby areas. Check availability through our app. We are working on expanding our service to other areas soon.
Q: How does the subscription model work?
A: You can subscribe to our weekly or monthly meal plans. Once subscribed, we deliver fresh meals based on your dietary preferences and schedule.
1. Orders and Delivery
Q: How do I place an order?
A: You can place an order by downloading the Green Eats app or visiting our website. Simply create an account, choose your meal plan, select your preferences, and confirm your order.
Q: Can I make changes to my order after placing it?
A: Yes, you can modify your order before it’s processed. Please ensure changes are made at least 24 hours before the delivery date.
Q: What if my meal arrives late?
A: We strive to deliver on time, but unforeseen circumstances like traffic or weather may cause delays. If your delivery is significantly delayed, please contact our support team for assistance.
Q: Do you charge for delivery?
A: Delivery is free for all subscription plans. For one-time orders, a small delivery fee may apply based on your location.
2. Meal Preferences and Customization
Q: Can I customize my meals?
A: Yes! You can choose your meal preferences, including dietary restrictions, favorite cuisines, and portion sizes when placing your order.
Q: Do you offer meals for specific dietary needs?
A: Absolutely! We offer meals for various dietary needs such as vegetarian, vegan, gluten-free, keto, and more. You can select your dietary preferences during the sign-up process.
Q: What if I have allergies?
A: Please inform us of any food allergies when selecting your meal preferences, and we will do our best to accommodate your needs. However, we cannot guarantee that all meals are completely allergen-free.
3. Payments and Refunds
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, mobile wallets, and bank transfers. Payments are processed securely through our third-party payment gateway.
Q: Can I cancel my subscription?
A: Yes, you can cancel your subscription at any time through your account settings. Please ensure cancellations are made before the next billing cycle to avoid being charged for the subsequent period.
Q: Do you offer refunds?
A: Refunds are available as per our refund policy. If there’s an issue with your order, please contact our support team, and we’ll be happy to assist you.
4. Account and Security
Q: How do I create an account?
A: You can create an account by signing up through our app or website. You’ll need to provide your name, email, phone number, and delivery address.
Q: I forgot my password. How can I reset it?
A: Click on the “Forgot Password” link on the login page, and we’ll send you instructions on how to reset your password.
Q: Is my personal information secure?
A: Yes, we take data security seriously. Your personal information is encrypted and stored securely. For more details, please refer to our Privacy Policy.
5. Technical Support
Q: I’m having trouble with the app. What should I do?
A: Try restarting the app or updating it to the latest version. If the issue persists, contact our support team for assistance.
Q: Can I track my delivery?
A: Currently, this feature is not available, but we are working hard to offer it in the near future. In the meantime, we ensure your orders are delivered on time.
Q: How do I update my delivery address or payment details?
A: You can update your delivery address, payment method, or other account details by logging into your account and editing your profile.
6. Other Questions
Q: Can I gift a subscription to someone else?
A: Yes, you can purchase a Green Eats subscription as a gift for friends or family. Simply enter their details when placing the order.
Q: How do I provide feedback or suggest improvements?
A: We love hearing from our customers! You can leave feedback through the app or contact us directly via email at support@greeneats.pk.
Q: Do you have a referral program?
A: Yes, we offer a referral program! You can earn discounts by referring Green Eats to friends and family. Check your account for more details.
7. Subscription Plans and Flexibility
Q: What types of meal plans do you offer?
A: We offer weekly and monthly meal plans tailored to your preferences. You can choose from vegetarian, non-vegetarian, vegan, keto, and other dietary options. Each plan includes a set number of meals per week, delivered to your location.
Q: Can I pause my subscription?
A: Yes, you can pause your subscription for a certain period if you are going on vacation or need a break. Just log in to your account and select the dates you’d like to pause your delivery.
Q: Can I skip a meal delivery?
A: Yes, you can skip a meal delivery for a particular day by informing us at least 24 hours in advance through the app. Charges may apply.
Q: Can I switch between different meal plans?
A: Yes, you can easily switch between meal plans (e.g., from a weekly to a monthly plan, by adjusting your preferences in your account settings.
8. Green Eats Chefs and Kitchens
Q: Who prepares the meals?
A: Our meals are prepared by professional chefs in certified cloud kitchens. We also collaborate with experienced home chefs who ensure that every meal is fresh, healthy, and meets the highest quality standards.
Q: Where are the meals cooked?
A: The meals are cooked in certified, hygienic cloud kitchens or home-based kitchens that comply with food safety standards. We regularly inspect our kitchens to ensure the best quality for our customers.
Q: Can I get meals from a specific chef?
A: While we do not guarantee a specific chef, you can choose from a variety of meal preferences based on your favorite cuisines or dietary needs, which may be prepared by different chefs.
9. Meal Quality and Freshness
Q: How do you ensure meal freshness?
A: All meals are prepared fresh daily and delivered directly from our kitchens to your door. We use high-quality ingredients sourced locally to ensure that every meal is fresh and nutritious.
Q: What if my meal isn’t fresh?
A: If you receive a meal that isn’t up to our freshness standards, please contact our support team immediately. We will investigate the issue and provide a replacement or refund as per our refund policy.
Q: Can I refrigerate or freeze the meals?
A: Yes, you can refrigerate meals for later consumption. We recommend eating meals within 2-3 days of delivery for optimal freshness.
10. Corporate and Group Orders
Q: Do you offer meal plans for businesses or group orders?
A: Yes, we offer custom meal plans for businesses, corporate events, and group orders. Please contact our sales team for more information on bulk pricing and special plans for your office or event.
Q: Can Green Eats cater events?
A: Yes, we provide catering services for small to medium-sized events in Lahore. Whether it’s for corporate events, parties, or family gatherings, we can provide a customized meal plan.
Reach out to us in advance to discuss your requirements.